Chat with Via Benefits 24/7

Because Questions Happen at All Hours of the Day 

Have you ever had an enrollment or funding question at night or on the weekend? We’ve got answers! Our new website feature can assist you whenever you need help.

The Via Benefits Virtual Guide is a new chat feature on our website offering quick and easy support. Available 24/7, the Virtual Guide is here to help you with questions about your enrollment, funding, and technical issues.

You can find our Virtual Guide in two places—our Help and Support section and our Sign In/Sign Up pages.

Select the “Chat with Via Benefits” button to launch the Virtual Guide, then choose your category of question: funding, enrollment, or website/mobile app assistance. Use the prompts to get answers or choose to chat with a live agent during our service center hours (Monday through Friday, 8:00 a.m. to 7:00 p.m. ET). Our team is ready to provide you with the support and information you need.