Is Establishing Caregiver Authorization Necessary?

Be sure you can take full advantage of reimbursement account

Making a caregiver, establish a family member or loved one an authorized representative grants them permission to access your Via Benefits account. If something should happen to you, your authorized representative can help handle your affairs. You may designate an authorized representative for any length of time, and can change your authorized representative at any time as well.

To set up an authorized representative, you can provide verbal authorization by contacting Via Benefits at 1-888-586-0692 (TTY: 711) Monday through Friday from 8:00 a.m. until 9:00 p.m. Eastern Time. No paperwork will be needed.

If you’re unable to come to the phone, a Via Benefits representative can provide information about how to submit documentation for review. Please keep in mind that this process takes more time than verbal authorization.

Three levels of authorization you can grant

You can get more information about setting up an authorized representative online at my.viabenefits.com in the Help and Support section. Search the phrases “authorized representative” and “power of attorney” and you’ll find articles with additional details.

Establishing an authorized representative at your earliest convenience helps ensure you can grant this permission to someone ahead of time before it may be needed.